Tag Archives: after sales

NEWS

Aveta Motor Malaysia enhances customer experience with expanded Aveta Care on Wheels network

Aveta Motor Malaysia strengthens its commitment to customers by expanding the Aveta Care on Wheels mobile assistance program.

This initiative provides faster, more accessible, and reliable after-sales service for customers across Peninsular Malaysia.

Aveta Motor Malaysia Initiatives

Among the initiatives implemented by Aveta Motor Malaysia are:

  • Including selected Preferred Plus dealers in the mobile assistance network.
  • Increasing the after-sales service team to a total of six units across Peninsular Malaysia.

Wider Network

Aveta owners throughout Peninsular Malaysia can receive services from the following dealers:

  • KW Keat Wei Motor – covering all of Kedah, including Alor Setar, with extended coverage to Perlis.
  • CKT Motor – serving Sungai Petani and surrounding areas, including Penang and Perak.
  • NG Brothers Motor – in Southern Johor, from Simpang Renggam to Johor Bahru and nearby areas.

Meanwhile, Aveta’s internal service team continues to operate in the Central Region, Melaka, and the East Coast, providing comprehensive coverage nationwide.

Courtesy bike offerings

These services are delivered in close collaboration with Aveta’s Preferred Plus dealers, who support both the mobile service units and courtesy bike offerings.

This partnership enables Aveta to scale its service capabilities more effectively while maintaining a consistent, high quality customer experience across all touchpoints.

Customer-Centric Ecosystem

“The expansion of the Aveta Care on Wheels network is aimed at benefiting our customers,” said Steven Lim, Group Managing Director of Aveta Motor Malaysia.

“We understand that the ownership process does not end with the purchase of a motorcycle; it also involves the trust and support that riders receive every day after that.

“Through close collaboration with Preferred Plus dealers, we are making services more accessible, more responsive, and more aligned with what our customers truly need.”

This initiative is part of Aveta’s broader mission to build a reliable and customer-centric ownership ecosystem.

By combining its internal expertise with trusted dealer collaborations, Aveta not only expands its service network but also enhances the overall ownership experience.

For more information, please contact the Aveta Careline at 012-503 5409.

NEWS

Proton introduces 5-star after sales rating initiative

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PROTON has announced the commencement of a 5-Star Rating initiative to further raise the level of after sales service for customers at its outlets nationwide.

The new initiative recognises Proton dealers who have achieved an outstanding level of after sales service and is an extension of the Proton Operational Excellence (POE) initiative that was begun on March 6, 2024.

The new rating is awarded to dealers based on their POE score and Service Quality, encouraging all outlets to achieve and maintain a high level of customer service and satisfaction.

Service Quality is evaluated in two categories, namely Speed and Compliance, and these are then measured over six focus areas. The end goal is for outlets to manage customers concerns effectively and to deliver the best customer experience.

Proton’s POE initiative emphasizes adherence to a thorough list of requirements such as service process, technician competency, stock inventory and customer management.

“It was launched with the primary aim of enhancing the business performance of outlets and improving the operations efficiency of service centres nationwide,” the company says in a statement.

Each outlet is assessed on a monthly basis and the results shared with all dealers to clearly indicate where they stand within the network.

The automaker’s After Sales Division works closely with the outlets to proactively raise their service levels and scores with quarterly roadshows also held to give recognition to top achievers as well as reinforce standards by the sharing of best practices.

With the beginning of the 5-Star Rating initiative, five dealerships will be awarded the top accolade every month, marking them out as centres of excellence for after sales and customer service.

To ensure parity and buy-in from its network, KPI’s for the initiative are set based on feedback from all outlets as well as after benchmarking of best practices from other OEMs.

To mark the commencement of the 5-Star initiative, a launch event was held at Melinau Auto in Kuching, one of the top three Proton outlets to be recognised for meeting all the requirements to earn the new accolade.

Following the launch the 5-Star Initiative, the list of outlets to obtain the ranking will be published on Proton’s corporate website, www.proton.com, accompanied by a distinctive badge for dealership recognition.

NEWS

Aveta Care on Wheels initiative offers after-sales support to customers nationwide

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FOLLOWING the launch of the Aveta Service Corner (ASC) earlier this month, Aveta Malaysia continues its customer care initiative with the introduction of its latest program called ‘Aveta Care on Wheels’.

The launch of this initiative is part of the manufacturer’s efforts to expand its sales and after-sales service network to meet customer needs.

ACW is a mobile service team consisting of one pickup truck and three motorcycles. The team’s mission is to reach customers nationwide to address any issues that cannot be solved by local dealers.

The team consists of service professionals from Aveta Malaysia who have been specially trained to troubleshoot and resolve any issues that may arise.

“At Aveta, we are deeply passionate about meeting our customers’ needs. We understand that attractive products alone are not enough. A brand can only succeed when it has a comprehensive customer care program that wins the hearts and confidence of its customers,” said Steven Lim, group managing director.

ACW covers the entire Peninsular Malaysia with plans to expand the initiative in East Malaysia. It is already operational and is available from Monday through Saturday from 10:00 AM to 5:30 PM. Appointments can be made by calling the Aveta Customer Careline at +60129565409.