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Six-month-old Proton X50 experiences system failure after trip to Phuket

Proton X50 (1)

A woman vacationing in Phuket, Thailand faced a torrid time when her Proton X50 that she drove all the way from Malaysia suddenly experienced a system malfunction.

In a post on the Facebook group ‘X50 Owners Club Malaysia,’ Amira Murad claimed that her car key unexpectedly stopped working and could not be detected, preventing the engine from starting.

For your information, the X50 is equipped with a Remote Engine Start feature that allows the engine to be started remotely using the key fob.

Amira further explained that her X50’s engine could only be started via the Atlas app. However, the engine would immediately shut down every time she opened the door.

In her post, Amira mentioned that she managed to get assistance from Proton service technicians, but they were unable to identify the issue affecting her X50.

This is what she wrote in the post (directly translated):

“The remote battery has been changed. All methods have been tried, but still, no success.

“Proton We Care advised towing it back to Malaysia, as they only cover services within the country. We had to bear the costs for everything, even though the car had a problem due to their product. It’s only been six months since I bought the car.

“The most frustrating part is the ACC system that caused all four tyres to lock. We couldn’t just use ordinary towing. I had to sit in the car on the tow with the windows up. I was stuck in the car for seven hours without being able to open the windows.

“I requested towing service under Proton while waiting at the duty-free area in Bukit Kayu Hitam. They refused, claiming it wasn’t covered. So now we have to figure out how to tow the car to the Malaysian border, as towing services in Thailand only cover up to Thai immigration,” she wrote.

Additionally, in one of the videos she posted, Amira showed that her car door could not be opened, even though the app indicated that it was unlocked.

Some commenters suggested that Amira should have used the physical key hidden inside the key fob to manually unlock the door.

To the experts out there, what do you think happened to this poor woman’s X50? Share your thoughts.

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